We have compiled the following questions most frequently asked with responses for your convenience.

If you require further information, please contact our customer service team here.

What’s included in my test?

The test includes one pet food intolerance test.

Your pet’s intolerance test results include all items displaying a score of 85% and higher. After completing thousands of pet intolerance tests, we know 85% is the turning point where symptoms begin to develop into an intolerance.

What should I do with the results?

To increase your pet’s quality of life, you should, over a period of 4–6 weeks, completely exclude the items your pets’ body is intolerant to. During this time, your pets’ body will get the peace and quiet it needs to repair itself. After this, you can either take a new test to be sure your pets’ body is “ready” or, gradually and in small increments reintroduce the items to see if there is any reaction. 

How do your tests compare to blood samples?

In addition to being less invasive and significantly cheaper, your pet’s last meal may affect the results of a blood sample, whereas a fur sample has the information stored for a longer period and reflects a wider time frame. 

How do I take a fur sample?

The safest way to take a fur sample is by utilizing a pet brush using the fur that is shed, place the sample in a small, clean, seal-able plastic bag. If your pet doesn’t shed fur, then carefully cut a small sample from your pet.

How much fur do I need to submit?

A small amount, four to five individual strands, we don’t require clumps of fur.

What’s the difference between allergy, hypersensitivity, and intolerance?

There is quite a big difference between being allergic, intolerant, or hypersensitive to a substance however, the symptoms often resemble each other. For those who get ill from their diet, it may feel equally bad. The devil is known by many names, some might say. Our test results will shed a light on what intolerances your pet might have, in other words, which ingredients to avoid. An intolerance may pass after a period, while an allergy lasts for life.

Where are the samples tested?

All pet intolerance tests are processed in the United Kingdom. Results are typically emailed within 72 hours upon receipt of your pet’s hair sample. 

How do I purchase an intolerance test from you?

Tests can be easily ordered on our website. Should you have further questions, please do not hesitate to email us or utilize our live chat service.

Why are your tests so much cheaper than your competitors?

Here at Canada Pet Food Intolerance, our main goal is to help animals live healthier and happier lives, therefore, we don’t see any value in overcharging for our tests.

How do I find my order number?

An order number is clearly presented within your confirmation email, received when you made the initial purchase. Please check your junk/spam folder if you haven’t received this email.

Not received your test results?

There can be many different reasons why you have not received the results. Please don’t panic. It may take up to seven working days for you to receive the results from the date you posted your pet’s sample; because of postal delays especially in the current safety restricted climate

We have a dedicated team on hand to investigate and resolve the matter in a timely fashion, so if it has been longer than that, then please complete this form. 

We will aim to respond to you within 24 hours.

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9 am to 5 pm (EST), Monday to Friday.

We aim to respond within two hours of a working day.

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Canada Pet Food Intolerance
895 Don Mills Road
Two Morneau Shepell Centre, Suite 900
Toronto, Ontario
M3C 1W3