There can be many different reasons why you have not received the results. Please don’t panic. It may take up to seven working days for you to receive the results from the date you posted your pet’s sample; because of postal delays especially in the current safety restricted climate
We have a dedicated team on hand to investigate and resolve the matter in a timely fashion, so if it has been longer than that, then please complete this form.
We will aim to respond to you within twenty-four hours.